What Information Is Collected and How Is It Collected?
We may collect personal information (which is information that identifies you or relates to you as an identifiable person) about you, such as your:
Postal address (including billing and shipping addresses)
Driver’s License or Government-issued ID
Credit and debit card number
Social media account ID
Subscribing membership ID
We may collect personal information from you when you interact with us such as when you:
Register for a product or service
Contact us with a question or request, or request, including by use of any Website chat features
Use our Services
Make a payment for a product or service
Stay at one of our affiliated resorts
Provide a testimonial or story, or submit a review or comment
Participate in a competition or sweepstakes
Participate in any loyalty or other programs
“Like”, “Follow” or otherwise connect with or post to one of our Social Media Pages
From Other Sources: We may receive your personal information from other sources such as public databases; joint marketing partners; data firms; social media platforms; from people with whom you are friends or otherwise connected on social media platforms, as well as from other third parties. For example, if you elect to connect your social media account to your Website account, certain personal information from your social media account will be shared with us, which may include personal information that is part of your profile or your friends’ profiles.
Other Information We Collect about you
Cookies: This Website uses “cookies”. Cookies are small text files that the Website sends to your computer for record-keeping purposes and this information is stored in a file on your computer’s hard drive. Cookies make web surfing and browsing easier for you by saving your preferences so that we can use these to improve your next visit to the Website. One of the purposes of cookies is to simplify the use of the Website. A cookie may save a user’s login details, for example, so that the user does not need to login every time. Cookies, by themselves, do not provide us with your personal information. Cookies may be either “persistent” or “temporary” (or “session”) cookies. A persistent cookie retains user preferences for a particular website allowing those preferences to be used in future browsing sessions and remains valid until its set expiry date (unless deleted by the user before the expiry date). A temporary cookie, on the other hand, will expire at the end of the user session, when the web browser is closed. Cookies are also used for statistical purposes, to determine how the Website is used, as well as to serve ads to you while you are on the Website. These cookies are provided by us as well as by third parties (e.g., advertising partners). While we do not control or have access to the advertiser cookies we do permit those cookies to be used on the Website to facilitate tailored advertising and to monitor patterns of buying specific goods or interest in, for example, holidays or hobbies. These cookies run advertisements tailored to the user based on his online buying habits.
“Do Not Track” Browser Settings: At this time, we do not respond to browser ‘do not track’ signals, as we await the work of interested stakeholders and others to develop standards for how such signals should be interpreted. Third parties, including our service providers, may collect information about your online activities over time and across different websites, including when you visit our Website. Please see the Interest Based Advertising section below to learn about how to exercise choice regarding their collection of such information for the delivery of interest-based advertising.
Google Analytics: We use Google Analytics to help us get a better understanding of how visitors use the Website. The information generated by the Google Analytics cookie about your use of the Website is transmitted to and stored by Google. If you do not want your activity on the Website to be tracked by Google Analytics, you may opt out by using this link http://tools.google.com/dlpage/gaoptout?hl=en.
Pixels, Beacons: We and/or our third party service providers may use invisible pixels or beacons on this Website to count how many users visit certain pages. This information is collected and reported in the aggregate. We may use this information to improve our marketing programs and content and to target advertisements at this Website and/or on other sites.
Mobile Devices: When you use or access our Services from a mobile device, we may collect information such as your unique device ID and your location information. When you download and use the App, we and our service providers may track and collect App usage data, such as the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number, as well as any other information specified by the App in its terms or policies.
Information Provided by you: We collect other information from you when you voluntarily provide it, such as stay, trip, product, service or related information; communication, product, service or other customer preferences; special needs or conditions that may impact your stay; and demographic information.
IP Address: Your IP address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP). An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.
How Do We Use Your Information?
The information we collect from you helps us to identify ways that we can continue to serve you in the best way possible and provide you with personalized products and services that suit your lifestyle.
We use personal information for the following purposes:
To respond to your inquiries and fulfill your requests, such as to send you newsletters.
To send administrative information to you, for example, information regarding the Services or an event in which you are attending and changes to our terms, conditions, and policies.
To complete and fulfill any purchases or requests for services, for example, to process your payments or a hotel stay or vacation rental, communicate with you regarding your purchase and provide you with related customer service.
To send you marketing communications that we believe may be of interest to you via postal mail, email, telephone or SMS.
To personalize your experience on the Services by presenting products and offers tailored to you.
To allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these rules carefully.
To facilitate social sharing functionality.
To allow you to send messages to a friend through the Services. By using this functionality, you are telling us that you are entitled to use and provide us with your friend’s name and email address.
As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.
How Do We Disclose Your Information?
Your personal information may be disclosed as follows:
Vacation rentals: We may share your information with the owners and Business Partners of resorts we do not own, property owners associations and those with whom we have a sales and marketing relationship, in order to provide you with services.
Vendors and Service Providers: We may disclose your information to vendors and service providers retained by us in connection with our business such as: travel services companies and providers; financial services companies; credit bureaus; property owners’ associations; vacation insurance companies; companies providing website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery services; tax and financial advisers; legal advisers; accountants; and auditors.
Message Boards: We may make message boards, blogs, and other such user- generated content facilities available to users. Any information that is disclosed in these areas becomes public information and you should always be careful when deciding to disclose your personal information. We are not responsible for privacy practices of other users including website operators to whom you provide information.
Merger or Acquisition: We may disclose your personal information to a third party who acquires any part of our company itself or any of its Affiliates, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets (including in connection with a bankruptcy or similar proceedings).
Disclosure Permitted by Law: We may disclose your personal information to law enforcement authorities, government or public agencies, regulators, insurers and/or to any other person or entity having appropriate legal authority or justification for receipt of your information, if we believe that we are required or permitted to do so by law or legal process, to respond to claims, or to protect our rights, interest, privacy, property or safety and/or that of our Affiliates, you or others.
Anonymized/Aggregated Information: Because aggregated or anonymized information does not personally identify you, we may use and disclose it for any purpose.
How Do We Safeguard Your Information?
Security of Your Information: We take reasonable steps to help protect your personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Unfortunately, no security system is 100% secure, thus we cannot ensure the security of information that you provide to us via the Services.
Other Important Information
Links to Websites: The Services may have links to other websites that are not operated by us. We have no control over how these websites may collect your information and no responsibility or liability for the practices, policies and security measures implemented on these websites. You should read the privacy policies on those other websites before you submit your information through them.
Social Media Sites: Please note that we are not responsible for the information collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any personal information you disclose to such other organizations through or in connection with the Apps or our Social Media Pages.
Minors: We do not knowingly collect, maintain or use personal information from children under 18 years of age, and no part of Services is directed to individuals under the age of 18.
International Transfers: The Services are controlled and operated by us from the U.S. and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than those of the U.S. For example, your information may be stored on servers located in other jurisdictions. By using the Services, you consent to the transfer of information to countries outside your country of residence and back, including to the U.S.
Choices and Contact Us with Your Questions
Marketing: We may contact you by email, telephone, SMS or postal mail with information about products or services offered by StayPromo or a third party that may be of interest to you. You can opt-out of receiving such marketing communications at any time by using the unsubscribe function in the marketing email you receive from us.
PO Box 161967
Altamonte Springs, FL 32716-1967
Effective Date: January 1, 2015
Last Updated: May 10, 2018